Summary

Added Appeals functionality.

Key changes

• Added Appeals functionality and related service description and abuse controls.

Summary

Split the Terms of Service and Privacy Policy into two separate documents for clarity and transparency.

Summary

Rewrote terms to add more clear service definitions, stronger data handling and access language, abuse controls, and an explicit commitment not to use ticket data for AI training.

Key changes

• Increased clarity and transparency with a more comprehensive and detailed document that clearly defines the Bot and support ticket service.
• Added a new introduction with explicit acceptance of server rules.
• Added off platform form of contact in the Contact section with an email address for support inquiries and data requests.

Additions

• New Service Description section describing private Discord ticket channels, support staff involvement, category routing, ticket transfers, transcripts, and support resources.
• Expanded Data Collection into a list of specific ticket-related items instead of implicit list.
• Added Ticket Access and Abuse section that explains when access may be revoked and when users may be removed for abuse.
• Added AI and Data Use section explicitly stating that data will never be used to train AI/ML/LLMs.
• Updated Contact section with email contact details.

Clarifications and policy improvements

• Clarified that data is not collected from users who do not interact with the Bot.
• Strengthened privacy language around not using data for targeted advertising and not sharing for marketing purposes.